At Mobinian LLC, we want you to be completely satisfied with your purchase. Due to the nature of the trading card and collectibles industry, we have specific guidelines regarding returns and refunds to protect the integrity of our products and ensure fairness for all customers.
1. Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
2. Exceptions / Non-Returnable Items
Certain types of items cannot be returned due to the nature of the hobby:
- Factory-Sealed Hobby Boxes, Cases, and Packs: Once the factory seal, shrink wrap, or packaging has been broken, altered, or tampered with, the item is strictly non-returnable. We cannot accept returns on opened trading card products under any circumstances.
- Single Cards & Graded Cards: Due to market volatility and condition sensitivity, single cards and graded slabs are final sale.
- Pre-Sale Items: Pre-orders are final and cannot be canceled or refunded once placed, unless the manufacturer cancels the release entirely.
3. Starting a Return
To start a return, you must contact us at support@mobinian.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for damaged goods must be made within 48 hours of delivery and must include photographic evidence of the damaged product and shipping box.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
7. Contact Information
If you have any questions regarding our refund policy, please reach out to us at:
Mobinian LLC
Email: support@mobinian.com