Find answers to common questions about Mobinian LLC, our products, shipping, and policies.
General Questions
Are all your products authentic?
Yes, absolutely. Every product sold by Mobinian LLC is 100% authentic and sourced directly from authorized distributors and manufacturers. We have zero tolerance for counterfeit products and verify the authenticity of all items before they ship.
What is Mobinian LLC?
A: Mobinian LLC is a premier trading card and collectibles retailer specializing in authentic sports cards, non-sport cards, trading card games, and premium hobby boxes. We are committed to providing collectors with 100% authentic products and exceptional customer service.
ow long has Mobinian LLC been in business?
Mobinian LLC is a trusted name in the trading card industry, serving collectors nationwide with a commitment to authenticity, integrity, and excellence.
Where is Mobinian LLC located?
Mobinian LLC is headquartered in the United States. We ship to all 50 states, PO Boxes, and military addresses (APO/FPO).
Ordering & Shipping
How long does it take to receive my order?
Orders are processed within 1-3 business days. Standard shipping typically takes 5-8 business days after shipment. Expedited options (2-Day and Next Day Air) are available at checkout for an additional fee.
Do you offer free shipping?
Yes! We offer 100% free standard shipping on all orders with no minimum purchase required. Expedited shipping options are available for an additional fee.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order on our website using the “Track Order” page. Tracking information becomes active within 24 hours of shipment.
Do you ship internationally?
Currently, we only ship within the United States (all 50 states, PO Boxes, and military addresses). We do not offer international shipping at this time.
What if my package arrives damaged?
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will file a claim with the carrier and send you a replacement at no charge.
What if my package is lost?
If your tracking shows no movement for more than 7 business days past the estimated delivery date, contact us immediately. We will investigate with the carrier and issue a replacement or refund.
Products & Inventory
What types of products do you sell?
We specialize in sports cards (NBA, NFL, MLB, Soccer, UFC), trading card games (Magic: The Gathering, Pokémon), non-sport cards, hobby boxes, cases, and graded collectibles from all major manufacturers.
Do you guarantee what’s inside sealed boxes?
No. We sell sealed products as-is. We do not guarantee specific card pulls, hits, or grades within factory-sealed boxes. The contents are determined by the manufacturer.
What are pre-sale items?
Pre-sale items are products that have not yet been released by the manufacturer. You pay in full at the time of pre-order, and the item ships within 1-2 business days after the official release date. Pre-orders are final and cannot be canceled.
What if a pre-sale item is delayed or canceled?
Manufacturer release dates can shift. If a product is delayed, we will notify you and ship as soon as it arrives. If a manufacturer cancels a release entirely, we will issue a full refund.
Are your prices competitive?
Yes. We work directly with authorized distributors to offer competitive pricing. We regularly monitor the market and adjust our prices to ensure you’re getting fair value for your purchase.
Returns & Refunds
What is your return policy?
We have a 30-day return policy. Items must be in original, unopened condition with tags and original packaging. Opened or factory-sealed products that have been tampered with are non-returnable.
Can I return opened hobby boxes?
No. Once a factory seal has been broken, the item is final sale and cannot be returned. This is standard in the trading card industry.
How long does a refund take?
Once we receive and inspect your return, approved refunds are processed within 5-7 business days. Please allow additional time for your bank to post the credit.
Can I exchange an item instead of returning it?
The fastest way to get a different item is to return your current purchase (if eligible) and place a new order. Once we receive your return, you can purchase the item you want.
What if I receive a defective product?
If you receive a defective item (manufacturing defect, not related to contents), contact us immediately with photos. We will replace the item or issue a refund at no charge.
Payment & Billing
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. We use industry-leading SSL encryption and PCI-compliant payment gateways. Your payment information is processed securely through trusted third-party processors. We never store your full credit card number.
Do you charge sales tax?
Sales tax is calculated and charged based on your shipping address and applicable state/local tax laws.
Can I use a promotional code?
Yes, if you have a valid promotional code, you can enter it at checkout. Codes are valid only during the specified promotional period and cannot be combined unless stated otherwise.
What if my payment fails?
If your payment fails, we will attempt to process it again. If payment continues to fail after 48 hours, your order will be canceled automatically and you’ll be notified via email.
Account & Privacy
Do I need an account to purchase?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your information, and view your purchase history.
How do I create an account?
Click “Register” or “Create Account” on our website and follow the prompts. You’ll need an email address and password.
Is my personal information safe?
Yes. We take privacy seriously and use industry-standard security measures to protect your data. We do not sell or share your personal information with third parties. See our Privacy Policy for details.
How do I unsubscribe from marketing emails?
You can unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any email we send, or by updating your preferences in your account settings.
Customer Service
How do I contact customer support?
You can reach our customer support team at support@mobinian.com. We typically respond within 24 business hours.
What are your business hours?
We’re available Monday – Friday, 9:00 AM – 9:00 PM (Central Time). Orders and emails received outside these hours will be handled the next business day.
Can I speak to someone by phone?
Currently, we primarily support customers via email. For urgent matters, please email us and we’ll prioritize your request.
Do you offer wholesale pricing?
Yes! We offer wholesale programs for qualified retailers and distributors. Contact our wholesale team at wholesale@mobinian.com for more information.
Miscellaneous
Do you buy collections or individual cards?
We primarily sell products rather than purchase collections. For inquiries about selling cards to us, please contact support@mobinian.com.
Do you offer grading services?
We do not offer in-house grading. However, we sell graded cards from reputable companies like PSA, BGS, and CGC. We can recommend grading services if you have cards you’d like professionally graded.
What should I do if I find a security vulnerability on your website?
Please report any security concerns to security@mobinian.com. We take security seriously and appreciate responsible disclosure. See our “Report Security Issues” page for details.
Can I request a specific product or special order?
Yes! Contact us at support@mobinian.com with your request. We’ll do our best to help source the product you’re looking for.
Didn’t find your answer?
Contact us at support@mobinian.com or call during business hours.





