1. Limited Warranty

Mobinian LLC warrants that all products sold are authentic and sourced from authorized distributors. We guarantee that factory-sealed products will arrive in their original, unopened condition. However, we do not warrant the specific contents, pulls, or quality of cards contained within sealed products, as this is determined by the manufacturer.

2. Warranty Coverage

Our warranty covers the following:

  • Product authenticity — All items are guaranteed to be genuine and authorized
  • Packaging condition — Factory seals and packaging arrive intact
  • Shipping damage — Damage caused during transit is covered
  • Manufacturing defects — Defects in the product itself (not contents)

3. Warranty Period

The warranty period is 30 days from the date of purchase. Claims must be reported within this timeframe to be eligible for replacement or refund.

4. What is NOT Covered

The following are not covered under warranty:

  • Opened or tampered factory seals
  • Specific card pulls or hits within sealed products
  • Grading or condition of individual cards
  • Damage caused by customer mishandling
  • Natural wear and tear
  • Products damaged by events outside our control (fire, flood, etc.)

5. How to File a Warranty Claim

To file a warranty claim, follow these steps:

  • Contact us at support@mobinian.com within 30 days of purchase
  • Provide your order number and proof of purchase
  • Describe the issue in detail
  • Include clear photos of the damaged product and packaging
  • For shipping damage, include photos of the original box and carrier label

6. Replacement Process

If your warranty claim is approved, we will:

  • Issue a replacement product at no cost
  • Provide a prepaid return shipping label
  • Ship the replacement once we receive the defective item
  • Expedite shipping when possible

7. Damaged in Transit

If your order arrives damaged:

  • Do not open or discard the packaging
  • Take clear photos of the box and damage
  • Contact us within 48 hours of delivery
  • We will file a claim with the carrier and issue a replacement

8. Defective Products

If you receive a defective product (manufacturing defect, not related to contents):

  • Contact us with photos and a detailed description
  • We will evaluate the claim
  • If approved, we will send a replacement or issue a refund

9. Refund vs. Replacement

We prefer to replace defective items. However, if replacement is not possible or if you prefer a refund, we will process a refund according to our Refund Policy.

10. Exclusions

This warranty does not apply to:

  • Pre-order items (covered under Pre-Sale Terms)
  • Single cards or graded slabs
  • Items purchased from unauthorized resellers
  • Items that have been modified or altered

11. Contact Us

For warranty claims or questions, please contact us at:

Mobinian LLC
Email: support@mobinian.com